Follow new updates and improvements to HelpDocs.

June 11th 2024


We’re thrilled to introduce our latest feature—Dynamic Clips. This new addition is designed to make your content management smoother and more efficient. Here’s everything you need to know about it!

What are Dynamic Clips?

Dynamic Clips empower you and your team to insert Clips directly into your articles.

The magic lies in their dynamic nature—if you update the original Clip, the changes instantly reflect across all articles where that Clip is used. No more manual editing of multiple articles when you need to make a change! ⚡️

Why You’ll Love Dynamic Clips

  • Uniformity & Consistency: Ensure that all your articles maintain the same format and information. Any change you make to a Clip will be automatically updated everywhere it’s used.

  • Time Saver: Say goodbye to the tedious task of manually updating each article. Dynamic Clips handle it for you.

  • Up-to-Date Information: Keep your content fresh and accurate with minimal effort. Any updates are just a few clicks away.

  • Streamlined Management: Manage all your Clips from a centralized dashboard, making it easy to keep everything in sync.

Get Started with Dynamic Clips

Ready to start using Dynamic Clips your articles? You'll use Clips like you do now, but when inserting them you'll want to click Insert dynamic.

Check out our help article for a step-by-step guide on how to make the most of this new feature.

We can’t wait to see how you’ll use Dynamic Clips to enhance your content. Got any questions or feedback? Drop us a message—we’re here to help!

June 6th 2024


We've got some exciting news for developers! 🚀 We've rolled out a brand-new feature in HelpDocs: JWT Studio.

This handy tool is designed to make your life a whole lot easier when it comes to handling JSON Web Tokens (JWTs).

What's New?

Here’s a quick rundown of what JWT Studio brings to the table:

  • Create JWTs Right in the Dashboard: No more jumping between different tools. You can now create your JWTs directly within HelpDocs.

  • Set Permission Groups: Need to assign specific permissions? No problem. You can specify a Permission Group for each JWT to keep things secure.

  • Expiry Date Management: Ensure your JWTs are only valid for as long as you need them by setting expiration dates.

  • Validate JWTs: Double-check your tokens with our built-in validator to ensure everything is implemented correctly.

Why You'll Love It

JWT Studio is here to streamline your workflow and save you valuable time:

  • 🏃 Efficiency: Create and test your JWTs all in one place without having to switch context.

  • 🔐 Security: By setting Permission Groups and expiry dates, you can tightly control access and improve security.

  • 🛒 Convenience: Validate your JWTs right within the dashboard, ensuring they’re good to go before deploying.

May 21st 2024


This feature is now available to all Grow plan customers.

We’re excited to roll out a new feature that’s going to make managing your Knowledge Base even easier: Flamegraphs!

What's New?

Flamegraphs provide a visual representation of your article performance over the last 14 days. Here's why you'll love it:

  • Quick Trends & Changes: Instantly see how your articles are performing and spot any sudden changes or trends.

  • Compare Multiple Articles: Effortlessly compare the performance of different articles in your content list, making data-driven decisions a breeze.

  • Interactive Analytics: Engage with your HelpDocs analytics in an intuitive way by clicking a flamegraph and heading to a filtered view in your Stats.

Use Cases

So what are Flamegraphs useful for? Here's a few ideas:

  • Sudden Traffic Drops: If you notice a drop in traffic, flamegraphs help you quickly identify which articles are affected and analyze what changed over the past 14 days.

  • Content Optimization Projects: Compare the performance of updated articles to their original versions at a glance, guiding your optimization efforts.

  • Publication Planning: Use Flamegraphs to forecast high and low engagement periods when planning your content schedule.

We hope this new feature will help you understand how your articles are performing 💝

Check it out in the Content view and let us know what you think! 🚀

Learn more about how to use Flamegraphs over here →

May 15th 2024

We heard from some of you that you'd like more updates in-app alongside our blog and email updates 💌

That's why we're introducing our new Changelog where we'll post updates about new features we've shipped.

You can find it anytime by clicking on the Profile dropdown and then What's New. You can also subscribe to the updates and get each one by email.